Returns and Refunds Overview

If you need to return an item, please contact us within 30 days of receiving your order. We offer a full refund or exchange for eligible items. To qualify for a return, your item must be unused, in the same condition as when you received it, and in its original packaging.

Refund Process

Once we receive and inspect your returned item, we will notify you via email. If your return is approved, we will process your refund, and a credit will be applied to your original payment method.

Damaged or Missing Items

We take great care in packaging and fulfilling your orders, but mistakes can happen. If you receive a damaged item or if an item is missing from your order, please contact us immediately at info@nagchampa.shop We will promptly arrange for a replacement or issue a refund.

Returns and Refunds Overview

We want you to be fully satisfied with your purchase. If you need to return an item, please contact us within 30 days of receiving your order. We offer a full refund or exchange for eligible items. To qualify for a return, the item must be unused, in its original condition, and in the original packaging as received.

Refund Process

Once we receive your returned item, we will inspect it to ensure it meets our return criteria. After inspection, you will receive an email confirming the status of your return. If approved, your refund will be processed, and a credit will be issued to your original payment method within 5-7 business days.

Damaged or Missing Items

We take great care in packaging and fulfilling your orders, but mistakes can occur. If your item arrives damaged or if there is an item missing from your order, please contact us immediately at info@nagchampa.shop. We will quickly arrange for a replacement or issue a refund, depending on your preference.

Shipping Returns

To return an item, please send it to:

NagChampa.Shop
114 Colworth Road
London, E11 1JD
United Kingdom

Please note that you are responsible for the return shipping costs unless the item was damaged, in which case we may cover the return shipping if requested.

Need Assistance?

If you have any questions about returns or refunds, please reach out to our customer support team at info@nagchampa.shop. We are here to assist you and ensure your experience with us is positive.